Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using the website and services of Mel's Car Care Center, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our website or services.

2. Services Provided

Mel's Car Care Center provides automotive diagnostic, repair, and maintenance services. All services are performed by ASE-certified technicians using industry-standard practices and quality parts.

3. Appointments and Cancellations

Appointments may be scheduled by phone or through our website. We request at least 24 hours notice for cancellations or rescheduling. Repeated no-shows may result in requiring prepayment for future appointments.

4. Estimates and Pricing

Written estimates are provided upon request before work begins. Final prices may vary based on discoveries made during inspection or repair. We will always contact you for approval before proceeding with additional work that exceeds the original estimate by more than 10%.

5. Payment Terms

Payment is due upon completion of services. We accept major credit cards, debit cards, and cash. Payment arrangements must be made prior to service completion.

6. Warranties

We offer a 12-month/12,000-mile warranty on parts and labor for covered repairs. Warranty coverage applies to work performed by our technicians using parts we supply. Specific warranty terms may vary by repair type and are explained at the time of service.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about vehicle symptoms and history
• Removing personal belongings from the vehicle before service
• Paying for services rendered
• Providing accurate contact information for communication

8. Limitation of Liability

Mel's Car Care Center's liability is limited to the cost of services performed. We are not responsible for pre-existing damage, normal wear and tear, or damage resulting from customer negligence or failure to maintain recommended services.

9. Customer Property

We exercise reasonable care with customer vehicles and property. Mel's Car Care Center is not responsible for personal items left in vehicles during service. Please remove valuables before dropping off your vehicle.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

11. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Mel's Car Care Center and is protected by copyright laws. Permission is granted to view and download materials for personal, non-commercial use only.

12. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

13. Governing Law

These terms and conditions are governed by the laws of the State of Illinois. Any disputes arising from these terms or our services shall be resolved in the courts of Cook County, Illinois.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Continued use of our services constitutes acceptance of any modified terms.

15. Contact Information

Questions about these Terms of Service should be directed to:

• Phone: (708) 343-2994
• Email: info@rodolfoleonardo.com
• Address: 4317 West Lake Street, Melrose Park, IL 60160