Privacy Policy
How we handle your information
Last updated: January 2024
1. Introduction
Welcome to Mel's Car Care Center. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, phone number, email address, and mailing address when you schedule an appointment or contact us.
- Vehicle Information: Make, model, year, and VIN of your vehicle for service purposes.
- Payment Information: Billing details for service payments (processed securely through third-party payment processors).
- Website Usage Data: IP address, browser type, and pages visited on our website for analytics purposes.
3. How We Use Your Information
We use your information for the following purposes:
- To schedule and provide automotive repair and maintenance services
- To communicate with you about appointments, service updates, and quotes
- To process payments and maintain service records
- To improve our website and services based on customer feedback
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that assist in our operations (payment processors, parts suppliers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or sale of our business
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include secure data storage, encryption of sensitive information, and regular security assessments.
6. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us:
- Phone: (708) 343-2994
- Email: info@rodolfoleonardo.com
- Address: 4317 West Lake Street, Melrose Park, IL 60160