Refund Policy

Last updated: January 2024

1. Service Satisfaction Guarantee

At Mel's Car Care Center, we stand behind the quality of our workmanship. If you're not satisfied with the service we've provided, we want to know about it and make it right.

2. Payment and Refund Eligibility

Service Payment: Payment is due at the time of vehicle pickup. We accept major credit cards, debit cards, and cash.

Refund Requests: If you believe there is an issue with the work performed, please bring it to our attention before leaving the facility or within 14 days of service completion. This allows us to inspect the concern and address it appropriately.

3. Warranty Service

Our 12-month/12,000-mile warranty covers defects in parts and workmanship. If a covered component fails due to our installation or the parts we supplied, we will repair or replace it at no charge. Warranty claims must be made within the warranty period.

4. Refund Process

If a refund is warranted (such as in cases of billing errors or verified service issues):

• Refunds are processed to the original payment method within 5-7 business days
• You will receive confirmation once the refund has been processed
• Original receipt or invoice is required for refund processing

5. Parts Returns

Special-order parts that were specifically ordered for your vehicle cannot be returned once delivered. Standard parts in original packaging may be eligible for return within 30 days of purchase, subject to the supplier's return policy.

6. What This Policy Does Not Cover

This policy does not apply to:

• Pre-existing conditions or damage present before service
• Normal wear and tear on serviced components
• Damage resulting from customer negligence or lack of recommended maintenance
• Issues arising from use of the vehicle in racing or competitive events
• Damage to personal belongings left in the vehicle

7. Dispute Resolution

If you have a concern about service quality or billing that we cannot resolve to your satisfaction, we encourage open communication. Please speak with management directly. We are committed to finding a fair and reasonable solution.

8. Cancellation Policy

We understand that circumstances change. If you need to cancel or reschedule an appointment:

• Please provide at least 24 hours notice when possible
• No-shows or same-day cancellations may result in a booking fee for future appointments
• Same-day cancellations for scheduled diagnostics may forfeit diagnostic fees

9. Estimates and Quotes

Written estimates are provided for customer reference. Actual prices may vary based on discoveries made during inspection. We will always contact you for approval before proceeding with additional work that exceeds the estimate.

10. Contact Us About Refunds

To request a refund, discuss a billing concern, or address a service issue:

• Phone: (708) 343-2994
• Email: info@rodolfoleonardo.com
• Address: 4317 West Lake Street, Melrose Park, IL 60160